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RicoCostumeJewellery.co.uk Shipping & Returns 1.0 Shipping Delivery can be expected 5-10 days from the day that the order was placed unless priority shipping is requested at the checkout. An e-mail receipt will be sent to confirm when the product has been shipped. If you have not received your order within 12 days from date of order, please e-mail us at CustomerServices@RicoCostumeJewellery.co.uk confirming your order number and delivery address. Where an incorrect address has been given with the original order, RicoCostumeJewellery reserves the right to charge for any extra carriage costs incurred. 2.0 Return of Unwanted Items RicoCostumeJewellery.co.uk fully support and comply with relevant European Consumer Distance Selling Regulations. Under these regulations, the customer has a cooling off period of 7 days within which they can change their mind about their purchase. If they notify RicoCostumeJewellery within 7 days that they wish to cancel their order, customers can expect to receive a refund once they have returned the item undamaged, in its original packaging and undamaged. Customers wishing to return undamaged items beyond the 7 day cooling off period, but within 21 days of delivery will provided a with a credit that they can use to purchase other items from the store. Beyond 21 days of delivery, RicoCostumeJewellery may accept returns of undamaged items at its discretion and reserves the right to charge a 25% restocking fee. 3.0 Damaged Goods If your goods arrive faulty or damaged, please contact us at CustomerServices@RicoCostumeJewellery.co.uk to receive a Returns Code number. On receipt of the return we examine the item. Where the item is confirmed as damaged we will either provide a full refund, offer a store credit, or dispatch new goods as soon as possible after the damaged goods have been returned. Where store credits or replacement products are dispatched, RicoCostumeJewellery will refund the returns postage cost incurred by the customer (please note that a postage invoice must be provided). If the goods are not Damaged, customer incurred postage costs will not be refunded and we reserve the right to charge you a replacement fee (25% of selling price) for a new item alternatively we will return the original item at no extra cost. |
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